Returns and Refunds
Effective Date: 15/09/2025
Thank you for shopping with timeshp.com. We want you to have the best shopping experience possible, and that includes our Return & Refund Policy. Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.
Returns
- Eligibility: We accept returns within 14 days from the date of delivery for most products. To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
- Non-Returnable Items: Some products may not be eligible for returns due to their nature (e.g., perishable goods, personalised items, intimate or sanitary goods, etc.). Please check the product page for specific return eligibility.
- Process: To initiate a return, please follow these steps:
- Contact our customer support team at care@timeshp.com. Provide your order number, the item(s) you wish to return, and the reason for the return. Our customer support team will guide you through the return process and provide you with the necessary instructions.
- Shipping: Customers are responsible for the shipping costs associated with returning the item, unless the return is due to a mistake on our part or a defective product.
- Refunds: Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 3-4 business days.
Refunds
- Late or Missing Refunds: If you haven't received your refund within the specified time period, please check your bank account first. If the refund is still not visible, contact your credit card company or bank. It may take some time for the refund to be officially posted. If you've done all of this and still haven't received your refund, please contact us at care@timeshp.com.
- Sale Items: Only regular-priced items may be eligible for a refund. Sale items are typically final sale and not eligible for refunds unless the product is defective or the mistake is on our end.
Damaged or Defective Items
- Inspect Your Order: Upon delivery, please inspect your order for any damage or defects. If you find any issues, please contact us immediately.
- Photos and Description: We may request photos or a detailed description of the damage or defect to assess the situation accurately.
- Replacement or Refund: Depending on the situation, we will offer a replacement of the damaged/defective item or issue a refund.
Contact Us
- If you have any questions or concerns about our Return & Refund Policy, please don't hesitate to contact our customer support team at care@timeshp.com. We are here to assist you and ensure your satisfaction.